About

This website is designed to help you learn more about Shelphen Care and how our unique, high quality approach to senior care can change lives for the better.

We welcome your enquiries whether you or a loved one are looking for:

• A happy, fun and caring environment
• 24-hour care residential dementia care, seven days a week, long and short-term
• Short-term care or holiday cover
• Care on discharge from hospital
• A change in care homes for whatever reason

Our staff

We believe that the professionalism of our staff and the relationship they have with our residents is key to creating a happy and homely environment. Every employee has an individual training plan and have, or are working towards, an NVQ in Direct Care. Furthermore, all our carers are reviewed and assessed on a bi-monthly basis. This ensures they are proficient in delivering high standards of care.

Introduction to the home

All prospective service users are assessed by a qualified person prior to admission, to ensure the home is able to meet their needs. All prospective service users are encouraged to visit the home and meet the staff and other service users, prior to admission.

A representative of the home may visit you at home or in hospital to discuss your care needs and formulate an assessment of needs.

The first month of your stay is temporary, binding on both parties. Subject to availability, the home offers short stay, holidays and respite care, again this is subject to a needs assessment.